DIRTYRIDES MTB APPAREL LTD – This policy sets out how delivery, returns, and refunds work when you place an order with DIRTYRIDES MTB APPAREL LTD (“we”, “us”, “our”).
1.1 Delivery Areas
We currently deliver within the UK. If international shipping is offered in future, this policy will be updated accordingly.
1.2 Delivery Times
Estimated delivery times are shown at checkout or in your order confirmation.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to courier issues, weather conditions, peak periods, or events outside our control.
We are not responsible for delays caused by third-party delivery providers.
1.3 Delivery Charges
Delivery charges are calculated and displayed at checkout before payment is completed.
Any free or discounted delivery offers will be clearly stated and may be subject to conditions.
1.4 Failed or Missed Deliveries
If delivery is attempted but cannot be completed due to incorrect address details or no one being available to receive the order:
The courier may attempt redelivery, or
The order may be returned to us.
Additional delivery or re-dispatch charges may apply.
1.5 Risk & Ownership
Risk of loss or damage passes to you once the goods are delivered.
Ownership of goods passes to you once payment has been received in full.
We comply fully with the Consumer Contracts Regulations 2013.
2.1 Your Right to Cancel
You have the right to cancel your order within 14 days of receiving your goods for any reason.
To cancel, you must notify us in writing (email is acceptable) within 14 days of delivery.
Email: phil@dirtyridesapparel.co.uk
2.2 Return Conditions
Returned items must:
Be unused, unworn, and unwashed
Be in their original condition
Include all original tags, packaging, and accessories
We reserve the right to refuse returns that show signs of wear, use, or damage.
2.3 Return Costs
You are responsible for return postage costs unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot be responsible for items lost in return transit.
2.4 Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned unless faulty:
Helmets
Protective equipment
Base layers or undergarments
This does not affect your statutory rights if the goods are faulty.
3.1 Reporting an Issue
If your item arrives faulty, damaged, or incorrect, you must contact us within 48 hours of delivery, providing:
Your order number
A description of the issue
Clear photos where possible
Email: phil@dirtyridesapparel.co.uk
3.2 Resolution
Once verified, we will offer one of the following:
A replacement item
A repair (where applicable)
A full or partial refund
We will cover reasonable return postage costs for faulty or incorrect items.
3.3 Important Safety Notice
Helmets and protective gear must be inspected immediately upon delivery.
Do not use protective equipment if it shows any signs of damage.
We cannot accept responsibility for items used after damage or impact.
4.1 Refund Processing
Approved refunds will be processed within 14 days of receiving the returned item.
Refunds will be made using the original payment method.
4.2 Refund Amounts
Full refunds include the product price.
Original delivery charges will be refunded only if the entire order is returned.
Return postage costs are non-refundable unless the item is faulty.
If you would like a different size or item:
Please return the original item following our returns process.
Place a new order for the replacement item.
This ensures faster processing and stock availability.
For all delivery, returns, or refund enquiries, please contact:
DIRTYRIDES MTB APPAREL LTD
📍 24a Hillhead Road, Ballycarry Co.Antrim, BT38 9HE
📞 Phone: 07492 373028
📧 Email: phil@dirtyridesapparel.co.uk
We may update this policy from time to time. Any changes will be published on this page and apply to future orders.
